£19.99
add to cartEffective Complaint Handling
Effective Complaint Handling for business and trainers - dealing with complaints, forming a solution and RADARS Criteria in this training course
Effective Complaint Handling
What is the cost of complaints to your organization?
Complaints are often regarded as negative and troublesome issues that deflect resources from the ‘real work' of the organization.
This effective complaint handling learning pack re-positions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organization.
Learning Objectives
On completion of this learning toolbox participants will:
- Be introduced to effective complaint handling
- Complaints and the Organization
- Why Handle Complaints/
- Internal and External Customers - Understand complaints
- What is a Complaint?
- Sources of Complaints
- Benefits of Complaints
- Dangers of Complaints - Understand Customers
- Perspectives
- Perceptions
- Expectations - Develop a Complaint Handling Process
- Build the Process
- Systemization
- People and the Process
- Customer Care Competencies - Documentation
- Handling Documents
- Capturing the Complaint
- Formulating a Solution
- RADARS Criteria - Ownership
- Roles
- Responsibility
- Objectives
- Auditing
- Improvement - Understand failures of Complaint Handling Systems and how to avoid them
- Impact
- Causes
- People Factors
- System Factors
- Why Some People Don't Complain
Who Will Benefit from This Learning Plus Toolbox?
This Effective Complaint Handling Learning Toolbox is ideal for managers, supervisors and professionals interested in learning about effective complaint handling. Whether you are interested to learn about effective complaint handling for yourself or you want to teach your staff or clients on how to implement a successful effective complaint handling process this learning pack will repeatedly deliver endless results for you.
All of this with every Learning Plus Toolbox....
- Learning PowerPoint Presentation
- Participant Manual (unlimited copies permitted)
- Action Plan for Participants
- Training Icebreakers and warm ups
- Training Games and Guides
- Training Energisers and Closers
- Course Evaluation Form
- Recommended Reading
Especially for Trainers
- Permission to add you own logos and deliver the learning materials as your own, as often as required
- Unlimited rights to use where, when and as often as required for your organisation
- Permission to customise, adapt or modify to meet your exact training needs
- Detailed learning material developed and tested by experienced trainers
- Instant download after placing your order
- Save time, money and considerable effort
- Generate New income streams by broadening the range of training your organisation can offer
£19.99
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